FAQ - Take a Chef

General


What is Take a Chef?

We offer a new way of experiencing the dining scene by allowing you to enjoy a personalised gastronomic experience by the hands of a private chef in the comfort of your home! Anywhere in the world. Our vision has always been to allow the best culinarians to flourish out of the walls of a restaurant, by giving them the opportunity to share their talent with the world.

How does Take a Chef work?

Take a Chef allows you to enjoy the experience of having a private chef anywhere in the world. As a guest, you simply fill in the details of your event in an easy and dynamic way, and the best four local chefs interested will respond with a personalized menu and budget for you. Once you decide on a candidate based on their chef profile, menu proposal, and conversation, you can reserve the experience and the chef will take care of the rest.

What is the team behind Take a Chef?

A multicultural team of passionate foodies with more than 15 countries on board! From concierges, to chefs, to technology experts, we all have one thing in common: a hunger to create another way of enjoying the dining scene.

How can I contact Take a Chef?

You can contact us through email, at info@takeachef.com, by mobile or whatsapp at +44 808 164 8519, or directly through our chat box. Our concierge team will be more than happy to help you!

Chef Area


Do I need to pay in order to use Take a Chef?

No you don't!! At Take a Chef you are welcomed to sign up and offer your services as a private chef completely free of charge. We only earn a commission on each confirmed booking.

Who can be a Chef?

Anyone with academic training and considerable professional experience as a chef can offer their services through our platform. Our objective is to offer a wide range of chef profiles so that each guest can find the perfect candidate and menu for their specific needs (and cravings).

How can I receive requests through Take a Chef?

In order to receive service requests from prospective guests it is necessary to have a complete profile (meaning: profile picture, bio, and food gallery). Once validated by the Take a Chef team, you will begin receiving requests in your area! By responding to each request with your menu suggestion, you are granting permission to your guests to book you as their chef. After your experience is delivered, we will forward your payment by wire transfer; and off you go to the next one!

How much time do I have to answer or reject a request?

We recommend for you to be as quick as possible! Time is key here, because each guest will only receive a maximum of four proposals per request. Also, keep in mind that the platform prioritizes chefs with higher and faster response rates.

Now, what happens if you need to cancel a proposal you previously sent over? Well, act quickly! As long as your guest has not confirmed a booking, you can easily cancel your proposal. Once your guest has booked, it is not possible to cancel the booking except for a cause of force majeure.

How much do I charge for my services?

The price of the experience is set by you as the Chef. We paved your way to obtaining new clients, but it is up to you to position your services in the best way possible, determining the value of your experience, and charging accordingly.

What must be included in the price of the menu?

The total price should include:

  • Menu design
  • Transportation
  • Ingredients
  • Preparations and Table Service
  • Clean up

If your guests want any additional treats (drinks, service staff, silverware...) they should be charged separately as "additional services".

How can I communicate with my guests?

All communication prior to the experience has to remain in the website. That way, there will be a record of the messages exchanged in case any incidents arose. Once the reservation is confirmed, contact information will be exchanged in order to finalize any remaining details. However, we recommend for you to keep using the website to maintain said record.

Why can't I call or send an email before the reservation is made?

All communications should remain within the platform before a service is confirmed, in adherence to the terms and conditions of Take a Chef. Failure to comply with this requirement may result in suspension or deactivation of your account.

How and why am I getting rated for my work?

Guest ratings are a key part of Take a Chef! After every experience, your guests will receive a survey to evaluate your Private Chef experience. The quality of your food, explanation of the dishes, clean-up, and interpersonal skills will all be evaluated. Great evaluations mean higher confidence for prospective guests! Which will be essential to the performance of your profile - our algorithm will be on your side.

What happens if I don't show-up to my experience?

We take your responsibility towards our mutual guests very seriously. Take a Chef bases its values on the mutual confidence between customers and chefs, that's why we provide the tools of communication between both parties! We understand if something unexpected happens, but please never fail to communicate it beforehand. Failure to adhere to your promise as a chef of delivering a service, without a cause of force majeure, will result in a permanent deactivation of your account.

Do I have to pay tax on my earnings?

All our chefs should comply with their local tax regulations. Please consult your financial advisor for any tax obligations applicable to you.

Guest Area


Who are the chefs?

Chefs with all kinds of backgrounds, experience, specialties, and services can be found on Take a Chef! We have 40,000 chefs available to you - there is someone for every taste. It is up to you to decide who is your perfect match based on the profile and conversation you have with each chef.

Why should I book a private chef?

Well, enjoying an unforgettable culinary experience without leaving the comfort of your home! Whether it is a dinner between friends, a romantic night in, or a family reunion, this experience is sure to exceed your expectations. Win the batch of "the best host" while getting pampered yourself and enjoying the night! Shopping, cooking, setting the table and cleaning-up afterwards are all taken care of for you.

What does the experience include?
  • Menu design
  • Transportation
  • Ingredients
  • Preparations and Table Service
  • Clean up

Any additional service (drinks, service staff, tableware) will be billed separately.

How can I hire a chef through Take a Chef?

The moment you arrive at our site you will encounter a big “begin” button. This will be the beginning of your journey towards personalizing your Private Chef experience! We will ask for specific characteristics of your event such as: location, date, cuisine preferences, etc... and once you have provided this info, chefs from your city will send you menus that fit what you are looking for. Nothing is set in stone! You can change details with your chef all throughout. Once you reserve your prefered chef, all there is left to do is wait and enjoy.

Just so you know, we will exchange your contact information with the chef as soon as you confirm a booking so that you both can stay in touch! In the meantime, we will hold the payment to the chef until the experience is over with the intention of protecting you from any last-minute cancellation or misunderstanding.

How do I choose a chef?

You will have access to the profiles of all the chefs interested in serving you! You are welcomed to browse their biography, culinary photo gallery, and off course, reviews from previous guests. Use this information to choose the right chef for you! It is hard to think of a better judge for what you crave than yourself.

Can I talk to the chef prior to completing my reservation?

Of course you can! You have an internal chat with each of your prospect chefs. Feel free to ask as many questions as you need!

What happens if the chef cancels my booking?

It is very unlikely for this to happen, but in case it does, don't worry! We will either refund you fully, or help you find a new chef and menu similar to the one you originally requested - as you prefer. For more detailed information about this subject please jump to our cancellation policy.

How does the customer review section work?

Customer reviews are a key aspect for Take a Chef since they allow us to obtain objective information from our guests about the chef. At the same time, reviews help future customers to choose the chef most suitably equipped for their event.The day after the experience, the customer will receive a feedback survey to evaluate the chef. Reviews always go public! These are meant to help the chef showcase their talent, and impove their skills.

Cancellation Policy


All cancellations (no matter on whose behalf) should be communicated in written form both through the messaging system for Chefs and Guests, and to the Take a Chef team at info@takeachef.com.

a) Cancellation policy for guests.

When a guest cancels a reservation they are eligible for a refund under the following conditions:

  • Cancelling up to 30 days before the reservation date: The entire value of the experience will be reimbursed.
  • Cancelling between 7 and 30 days prior to the reservation: 50% of the experience value will be reimbursed.
  • Cancelling less than 7 days prior to the reservation: No refund applies.

Refunds may take between 3 to 5 business days to process! But do not worry, it will be on its way. If you have any questions or want additional information, please contact us at info@takeachef.com.

b) Cancellation policy for chefs

As a Take a Chef member, it is incredibly important to fulfill your commitments with each guest who decided to reserve your menu. We strongly advise against cancelling any reservations you previously accepted since these can cause a great inconvenience to the guests, you would have disqualified other chefs for no reason, and ultimately, affected the credibility of our website.

If you have no choice but to cancel a reservation, and not due to a reason of force majeure, you should be aware that you may incur on the following penalties:

In any case, please contact the guest as soon as possible to inform them of the cancellation, as well as the Take a Chef team at info@takeachef.com

  • Your ranking in search results when receiving service requests will be negatively affected.
  • There will be a 20% penalty on the next reservation.
  • Your calendar will not be available for the dates of the canceled reservation.
  • You are subject to expulsion from Take a Chef if you cancel more than 2 reservations in a six-month period.
What happens if my client cancels the reservation?

If a guest cancels a confirmed reservation, you will be informed and, as a chef, you will be entitled to receive one of the following compensations:

  • If your guest cancels up to 30 days before the experience: they will be entirely reinboursed
  • If your guest cancels between 7 and 30 days prior to the experience: you are entitled to 50% of the reservations’ value.
  • If your guest cancels with less than 7 days in advance: you are entitled to the entire coverage of the experience
What happens if the chef cancels my reservation?

It is very unlikely for this to happen, but in case it does, don't worry! We will refund you fully, or help you find a new chef and menu similar to the one you originally requested if you prefer. You can also request a coupon with no expiration date, to enjoy another event tith take a chef at any given destination. *Please keep in mind that a reimbursement can take between 3-5 working days to process

Are there still some questions unresolved? Contact us through email! or use our dynamic chat to speak with an agent.
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