FAQ's - Take a Chef


What is Take a Chef?

Take a Chef is a platform that allows you to hire a professional chef for a private event. Take a Chef offers a new culinary alternative, allowing you to enjoy a personalised gastronomic experience by the hands of a private chef in the comfort of your home. Moreover, Take a Chef gives the chefs the possibility to make a profit by doing what they really like and know how to do: cook.

How does Take a Chef work?

Take a Chef allows clients to reserve the services of a private chef in their city. The client makes a request with all the details of the event, and the chefs send their suggestions for a personalised menu. When the client reserves the menu and the profile of the chef they like the most, Take a Chef charges 100% of the service and exchanges the contact information between the chef and the client. The day after the service, Take a Chef pays the corresponding amount to the chef.

How does Take a Chef earn a profit?

Take a Chef earns a 18% commission per reservation.

Chef Area

Who can be a Chef?

The only condition is that you must be a professional chef. Any person that has prior experience or training as a chef can offer their services through Take a Chef. The objective of the website is to offer a wide variety of chef profiles so that the client can find the right menu and profile for every occasion.

Do I need to pay in order to use Take a Chef?

No. Take a Chef is a platform that allows you to sign up and offer your services as a private chef free of charge. Take a Chef only earns 18% of the total amount of each booking.

What is the process I should follow to receive requests through Take a Chef?

To receive service requests from customers it is essential to have a complete chef profile. Once validated by the Take a Chef team, you will begin to receive service requests in your e-mail. By responding to the request with your menu suggestion, the client will be able to reserve your services by paying the full cost of the service. After the service, Take a Chef will pay the chef's share by bank transfer or PayPal.

How much time do I have to answer or reject a customer request?

We recommend you to answer as quickly as possible because the client receives various proposals from chefs in a few hours. As soon as the client finds the profile that they like, they can reserve the service, The platform prioritises the chefs with a faster response time.

How much do I charge for my services?

The price is always set by the chef. Take a Chef is a platform through which chefs can obtain new clients, however every chef is free to determine the value of their services and charge accordingly.

What must be included in the price of the menu?

The total price should include:

  • Menu design
  • Purchase of raw materials
  • Preparation of the dishes in the client's house (There is the possibility of elaborating a mise en place for the menus that require longer preparation time).
  • Service
  • Cleaning up

If the client wants any additional service (drinks, additional waitors or cutlery...) that would be charged on the side adding to the total charge.

How can I establish communication with my client?

All communication prior to service will happen through the website. This way, the chef and the client will have a record of the messages that can be looked back at, incase there are any incidents. Once the reservation is set, the chef and the client will exchange information so they can finalise the offer. However, we recommend that you keep using the website to message, so that there is a record of every conversation incase of any inconvenience or misunderstanding.

Why can't I call or send an email before the reservation is made?

We require all contact between chefs and clients to be through the website before the reservation is made so that we can maintain your privacy, offer customer services and adhere to the terms and conditions of Take a Chef. Once the customer has made a reservation, the contact information will be available to both the chef and the client. To allow them to finalise the last details in a timely manner. We recommend that you keep using the website to message, so that there is a record of every conversation incase of any inconvenience or misunderstanding.

How do customer ratings work?

Customer ratings are a key part of Take a Chef. After every service the client receives a feedback form by email to evaluate the service that the chef provided. The feedback includes questions regarding the quality of the food, explanation of the dishes, cleaning of the utensils and kitchen as well as the overall service. Chefs with good evaluations will invoke higher confidence from customers which will be essential to have a strong profile.

What happens if I don't attent a reserved service?

In Take a Chef we take very seriously the responsibility and respect between customers and chefs. Every incident would be analysed individually by our team, to decide if the chef must be removed from our platform. Take a Chef bases its values on the mutual confidence between customers and chefs, that's why we provide the tools of communication; in order to interact before the reservation. In addition, we also provide the emails and phone numbers after reservation to inform the parties of any problems that may arise prior to service.

Do I have to pay tax on my earnings?

Take a Chef recommends that you consult your advisor to know your tax obligations.

Diner Area

Who are the chefs?

The chefs you can hire through Take a Chef are professional cooks that work full-time as private chefs or are working in restaurants and offer their services as a compliment to their every day job.

Why should I book a private chef?

By hiring a private chef you will enjoy an unforgettable culinary experience without leaving the comfort of your home. Whether it is for dinner between friends, a romantic night in, or a family reunion, this service will exceed expectations. Customise your menu and the chef will take care of everything else. This includes shopping, cooking, setting the table and cleaning up afterwards.

What does the service include?
  • Menu design
  • Purchase of raw materials
  • Preparation of the dishes in the client's house (There is the possibility of elaborating a mise en place for the menus that require longer preparation time).
  • Service
  • Cleaning up

Any additional service (drinks, extra waiters, cutlery...) will be billed separately.

How can I hire a chef through Take a Chef?

From the homepage of the website, click on the Begin button and personalize the characteristics of the event- date, location, preferences and allergies, etc… Once you have submitted your request, various chefs from your city will send you menus that fit what you are looking for. Then, you can get in touch with the chefs through the website to request or suggest changes in their proposals. When you have chosen a menu you like, you can reserve it.

Once you have confirmed the reservation, we will exchange your contact information with the chef’s so you can stay in touch. We will hold the payment to the chef until the day after the service, in order to guarantee that there are no incidents or inconveniences in the last second.

How do I choose a chef?

The description of the chefs' past experience and training, as well as the pictures of the dishes are all very important factors, but don't forget to also look at the reviews given to the chef by previous customers. Read all the evaluations and check the scores other customers have given the chef. Use this information to judge for yourself and choose a chef right for you. In Take a Chef we believe that the opinion of the customers is the best way to measure the quality of the chef. Don't forget to tell us what you think and review your chef after the dinner.

Can I talk to the chef prior to making a reservation?

Of course you can. If you have any questions about the dishes, preparation time, arrival time, the necessary utensils etc, simply send a message through the online chat which is applicable for every profile and proposal.

What happens if the chef cancels the service?

Don't worry! We will refund you fully and we will help find you a new chef and service similar to the one you originally requested. For more information, you can read the cancellation policy.

How does the customer review section work?

Customer reviews are a key aspect for Take a Chef since they allow us to obtain objective information, from the customers, about the chef. At the same time, they help future customers to choose the chef most suitably equipped for their event.The day after the event, the customer will receive a feedback survey, to evaluate the chef. They will be able to express their opinion and experience during the service.

Cancellation Policy

All cancellations must be made in writing to both the other party (through the website’s messaging and email) and to Take a Chef by sending an email to info@takeachef.com

a) Cancellation policy for clients.

When the client cancels a reservation they can ask for a coupon with no expiration date to make a new reservation for the following amount:

  • Reservation cancelled up to 30 days before the time of the booking: the total booking value will be refunded.
  • Reservation cancelled between 7 and 30 days before the time of the booking: 50% of the total booking value will be refunded.
  • Reservation cancelled less than 7 days before the time of the booking: No money will be refunded.

Refunds may take between 3 to 5 business days to process after the date of cancellation. The same conditions apply for the gift packs (experience, temptation, and exclusive) offered in the “gift a dining experience” tab. If you have any questions or want additional information, please contact us at: info@takeachef.com

b) Cancellation policy for chefs

As a Take a Chef cook, it is very important to fulfill your commitments with clients who decided to reserve your menu. We strongly advise against cancelling any reservations previously accepted since they can cause a great inconvenience to the guests, as well as affecting the credibility of our website.

If you have no choice but to cancel a reservation, you should be aware that you may incur the following penalties:

  • Your positioning in search results when receiving service requests will be adversely affected.
  • There will be a 20% penalty on the next booking.
  • Your calendar will not be available for the dates of the cancelled reservation.
  • You are subject to the expulsion of Take a Chef if you cancel more than 2 reservations in a six-month period.

And in any case, please contact the guest as soon as possible to inform them of the cancellation.

What happens if my client cancels the reservation?

If a client cancels a confirmed reservation, you will be informed and, as a chef, you will be entitled to receive one of the following compensations:

  • Reservation canceled up to 30 days before the time of booking: The chef is not entitled to compensation.
  • Booking canceled between 7 and 30 days before booking: The chef will be paid 50% of the total amount received.
  • Reservation cancelled in the last 7 days before the service: The chef is entitled to 100% of the amount that was agreed.
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