Frequently asked questions

We recommend that you be as quick as possible! Time is key here because each guest will only receive a maximum of four proposals per request. Also, remember that the platform prioritizes chefs with higher and faster response rates.

Now, what happens if you need to cancel a proposal you previously sent over? Well, act quickly! If your guest has not confirmed a booking, you can easily cancel your proposal. Once your guest has booked, it is no longer possible to cancel the booking except for a cause of force majeure.

The total price should include:

• Menu design
• Transportation
• Ingredients
• Preparations and Table Service
• Cleanup

If your guests want additional treats (drinks, service staff, silverware, etc.), they should be charged separately as "additional services."

The service must include:

• Menu Design
• Purchase of raw materials. The cost for ingredients is not included, as customers will provide immediate reimbursement for these costs.
• Preparation of the dishes at the diner's home (it can include preparing a mise en place for menus that require long preparations).
• Table service.
• Cleanup

If the client requests any additional services (drinks, extra waitstaff, tableware, etc.), these will be invoiced separately, with the cost added to the total price.

• Menu design
• Transportation
• Ingredient cost
• Ingredients
• Preparations and table service
• Cleanup

Any additional service (drinks, service staff, tableware) will be billed separately.

• Menu design
• Sourcing of ingredients
• Preparation of the dishes at the diner's home (it can include preparing a mise en place for menus that require long preparations).
• Table service
• Cleanup

The cost of ingredients and any additional services (such as drinks, extra waitstaff, tableware, etc.) will be invoiced separately.

As soon as you land on our site, you'll see a big "begin" button. Clicking this starts your journey to customize your Private Chef experience. We'll ask for details about your event, like location, date, and food preferences. After you give us this info, local chefs will offer you menus that match your needs. Remember, you can tweak things with your chef anytime! Once you pick your favorite chef, just relax and look forward to the event.

Just so you know, we will share your contact information with the chef once you confirm a booking, allowing you both to stay in touch. Meanwhile, we will hold the payment to the chef until the experience is over to protect you from any last-minute cancellations or misunderstandings.

When the diner decides to cancel a reservation, the following scenarios may apply:

If your request was made on or after September 4th, 2025:

• 15 days or more before the service: 100% refund
• Within 24 hours of payment (if service is scheduled more than 3 days away): 100% refund
• Less than 15 days before the service: No refund, but support will assist you

If your request was made before September 4th, 2025:

• More than 30 days before the service: 100% refund
• 8 to 29 days before: 50% refund or option to reschedule with the same chef within 90 days
• Less than 7 days before: No refund

Refunds may take 3-5 working days to process after the cancellation notice. The same conditions will apply to the gift packs (casual, gourmet and exclusive) offered in the "gift gastronomic experience" section. If you have any questions or if you need additional information, please do not hesitate to contact us at [email protected]

As a chef on our platform, you must fulfill your commitments to the guests who reserved your menu proposal. We advise against canceling any reservations you have previously accepted, as it can cause great inconvenience to diners and affect our credibility.

If you have no choice but to cancel a reservation, the following penalties may apply:

• Your ranking on the platform will be negatively affected, meaning you might receive fewer service requests.
• There will be a 20% penalty on the next reservation.
• Your calendar will not be available for the date of the canceled reservation.
• You are subject to suspension from Take a Chef if you cancel more than 2 reservations in a six-month period.

In any case, please inform the diner and our concierge team at [email protected] as soon as possible about the cancellation.

If a diner cancels their confirmed reservation, you will be entitled to receive one of the following compensations:

• If the diner cancels more than 15 days before the event, I don’t receive any payment.
• If the diner cancels within 15 days of the event, I receive 100% of the booking amount (excluding the platform’s service fee), though I may choose to offer a partial refund at my discretion.
• If the diner cancels within 24 hours of payment and at least 3 days before the event, I don’t receive any payment.